Refund Policy

Money-Back Guarantee

At Famuzo, your satisfaction is our top priority. We stand behind the quality of our services and offer a money-back guarantee to ensure you can purchase with confidence.

Eligible Refunds

You may be eligible for a full refund in the following situations:

• Your order was not delivered within the specified timeframe
• The service delivered does not match the description or quantity ordered
• A technical error occurred during the order process resulting in duplicate charges
• The service was cancelled before processing began

Refund Process

To request a refund, please contact our support team via live chat, email at support@famuzo.com, or WhatsApp. Provide your order number and the reason for your refund request.

Refund requests are typically processed within 3-5 business days. The refund will be credited back to your original payment method through Trustap.

Non-Refundable Situations

Refunds may not be granted in the following cases:

• The order has been fully delivered as described
• The refund is requested after 30 days from the order date
• The account was deleted, made private, or the content was removed during delivery
• Natural follower/engagement fluctuations after full delivery

Partial Refunds

If an order has been partially delivered, we may offer a proportional partial refund for the undelivered portion, or complete the remaining delivery — whichever you prefer.

Refill Policy

Many of our services include a refill guarantee. If you experience a significant drop in delivered engagement, we will top up your order at no extra cost. Please contact support with your order details to request a refill.

Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us.